Refund Policy

Last updated: August 3, 2026

Demo notice. Aura Gadgets is a fictional demonstration store operated by Aura Commerce LLC to showcase the SwissCRM checkout experience. No real orders are processed and no payments are captured. The policies below are illustrative samples.

This Refund Policy explains how Aura Commerce LLC (operating as Aura Gadgets) handles returns and refunds.

1. Return window

Eligible items may be returned within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Certain items may be non-returnable for hygiene or safety reasons; this will be noted on the product page.

2. How to start a return

Email support@auragadgets.com with your order number. We will provide return instructions and, where applicable, a return label.

3. Refund processing & timelines

Once your return is received and inspected, we notify you of approval or rejection.
Approved refunds are issued to the original payment method within 5–10 business days of approval.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

4. Shipping costs

Original shipping charges are non-refundable unless the return is due to our error (for example, a defective or incorrect item). Return shipping costs are the customer's responsibility unless otherwise stated.

5. Exchanges

To exchange an item for a different variant, contact us and we will arrange a replacement subject to availability.

6. Payments note

Refunds are returned through the same secure payment rails used for your purchase. Payments and refunds are powered by SwissCRM; Aura Commerce LLC remains the merchant of record responsible for the refund decision.

7. Contact

Questions about a return or refund? Contact support@auragadgets.com.